Terms and Conditions / Booking Policies

BOOKINGS

Pre-bookings are essential and subject to availability and minimum numbers.

MINIMUM NUMBERS

All tours are subject to minimum numbers to operate. Where minimum numbers have not been met for an activity, guests will be given the option to reschedule, change to an alternate tour, or cancel their reservation without fees. Guests will be contact via the details provided at the time of booking.

PRICING

Fares apply to the below age groups:
Adult: 12 yrs and over
Child: 2 – 11yrs
Infant: Under 2 yrs

Family: 2x adults + 2x children

NOTE: For the minimum age per tour, please refer to the ‘Minimum Age’ Section.

TRAVEL CONDITIONS

Tour itineraries are subject to change due to weather, river, road and other factors beyond our control. Changes could impact the itinerary, departure times, dates.

CANCELLATION POLICY

  • Full refund for cancellations made more than 48 hours before the tour.
  • 50% refund for cancellations made between 24 and 48 hours before the tour.
  • No refund for cancellations made less than 24 hours before the tour.
  • No refund for no-shows without notice. However, you may reschedule for another date (with-in 3 years) at a cost of $50.00 per person.

CHANGES TO BOOKINGS

  • No fee for changes made more than 48 hours before the tour.
  • $5.00 per person fee for changes made between 24 and 48 hours before the tour.
  • $15.00 per person fee for changes made less than 24 hours before the tour, but prior to the scheduled departure time.

Note: Any booking that is changed within 48 hours of the scheduled tour becomes non-refundable.

GROUP CANCELLATION POLICY

Full Refund: Cancelled more than 7 days prior

NO Refund: Cancelled less than 7 days prior

NO Refund: If you are a ‘no show’ without notice

MEDICAL CONDITIONS/ IMPAIRMENTS AND DISABILITIES

Please disclose any conditions that may impact your experience, or the experience of others at the time of booking. Our friendly team can confirm your suitability, and where possible, ensure provisions are made to provide a memorable experience.

Please be mindful that pregnant guests are unable to participate in Jet Boating activities.

For more information on accessibility, visit this page

LIABILITY RELEASE FORMS

Jet Boating contains a certain element of risk. All participants are required to sign a Liability Release prior to the activity.
Guests 17yrs and younger: Must have an Indemnity Waiver/ Tour Check-in completed prior to the start of the tour, signed by their Parent/ Guardian.
Guests 12yrs – 17yrs (inclusive) travelling without a Parent/Guardian: Must meet with the Trip Leader/ Senior Staff Member at the arranged meeting/ pick-up location with their Parent/ Guardian.
If the Trip Leader/ Senior Staff Member deems the minor is unfit/ unsuitable to travel solo, they reserve the right to deny travel.
Guests 11yrs and younger: Must be accompanied by a Parent or Guardian whilst on tour.
Guardians can be anyone accompanying the minor who is 18 years or older.

MINIMUM AGES

Jet Boat Tour: No minimum age, however minimum height it 1.1m tall
Please refer to the above section regarding Liability Release Forms and unaccompanied minors.

BEFORE YOU GO

For important information to know before you go, visit this page

INCLUSIVITY

We believe travel should be welcoming for all. We’re committed to fostering an inclusive environment where every guest and team member—regardless of identity, background, or beliefs—feels safe, respected, and free to be themselves.

DELIVERY POLICY

Once a booking is confirmed and payment received, your travel time will be confirmed. The tour starts and ends at Berth A1, The Marlin Marina, Cairns.

SECURITY CAPABILITIES AND POLICY FOR TRANSMISSION OF PAYMENT CARD DETAILS

All online transactions are processed on a secure payment page (SSL Server Certificate). Cairns Adventure Group does not handle your credit card details. Secure credit card payments are processed by our booking engine supplier www.respax.com.au

CREDIT CARD PAYMENTS

All transactions will be processed in AUD, inclusive of a 1.75% surcharge. The Card holder and Credit Card used in this booking must be present on the day of the tour to sign and verify the use of their card for this booking. Should the Card holder or Credit Card not be present on the day of travel then another form of payment must be made. If this happens then the original amount will be refunded onto the credit card minus $2.00 for transaction fees. If the Credit Card holder is not present on the tour then the tour operator reserves the right to take payment in full on the day or cancel the customers tour and the relevant cancellation policies would apply.